CompTIA A+
Certification
Course Benefits:
CompTIA A+ certification validates the latest skills needed by
today’s computer support professionals. It is an international, vendor-neutral
certification recognized by major hardware and software vendors, distributors
and resellers. CompTIA A+ confirms a technician's
ability to perform tasks such as installation, configuration, diagnosing,
preventive maintenance and basic networking. The exams also cover domains such
as security, safety and environmental issues and communication and
professionalism
Course Contents
Exams:
1. CompTIA A+ Essentials (Exam 220-601)
2. CompTIA A+ IT Technician (Exam 220-602)
CompTIA A+ Essentials Exam 220-601
1.0 Personal Computer Components
1.1 Identify the fundamental principles of using personal computers
• Identify the names, purposes and characteristics of storage devices
• Identify the names, purposes and characteristics of motherboards
• Identify the names, purposes and characteristics of power supplies, for
example: AC adapter, ATX, proprietary, voltage
• Identify the names purposes and characteristics of processor / CPUs
• Identify the names, purposes and characteristics of memory
• Identify the names, purposes and characteristics of display devices, for
example: projectors, CRT and LCD
• Identify the names, purposes and characteristics of input devices for
example: mouse, keyboard, bar code reader, multimedia (e.g. web and digital
cameras, MIDI, microphones), biometric devices, touch screen.
• Identify the names, purposes and characteristics of adapter cards
• Identify the names, purposes and characteristics of ports and cables
• Identify the names, purposes and characteristics of cooling systems
1.2 Install, configure, optimize and upgrade personal computer components
1.3 Identify tools, diagnostic procedures and troubleshooting techniques for
personal computer components
1.4 Perform preventive maintenance on personal computer components
2.0 Laptops and Portable Devices
2.1 Identify the fundamental principles of using laptops and portable devices
2.2 Install, configure, optimize and upgrade laptops and portable devices
2.3 Identify tools, basic diagnostic procedures and troubleshooting techniques
for laptops and portable devices
2.4 Perform preventive maintenance on laptops and portable devices
3.0 Operating Systems
3.1 Identify the fundamentals of using operating systems
3.2 Install, configure, optimize and upgrade operating systems – references to
upgrading from Windows 95 and NT may be made
3.3 Identify tools, diagnostic procedures and troubleshooting techniques for
operating systems
3.4 Perform preventive maintenance on operating systems
4.0 Printers and Scanners
4.1 Identify the fundamental principles of using printers and scanners
4.2 Identify basic concepts of installing, configuring, optimizing and
upgrading printers and scanners
4.3 Identify tools, basic diagnostic procedures and troubleshooting techniques
for printers and scanners
5.0 Networks
5.1 Identify the fundamental principles of networks
• Describe basic networking concepts
• Identify names, purposes and characteristics of the common network cables
• Identify names, purposes and characteristics of network connectors (e.g. RJ45
and RJ11, ST / SC / LC, MT-RJ)
• Identify names, purposes and characteristics (e.g. definition, speed and
connections)
5.2 Install, configure, optimize and upgrade networks
5.3 Identify tools, diagnostic procedures and troubleshooting techniques for
networks
6.0 Security
6.1 Identify the fundamental principles of security
6.2 Install, configure, upgrade and optimize security
6.3 Identify tool, diagnostic procedures and troubleshooting techniques for
security
6.4 Perform preventive maintenance for computer security
7.0 Safety and Environmental Issues
7.1 Describe the aspects and importance of safety and environmental issues
7.2 Identify potential hazards and implement proper safety procedures including
ESD precautions and procedures, safe work environment and equipment handling
7.3 Identify proper disposal procedures for batteries, display devices and
chemical solvents and cans
8.0 Communication and Professionalism
8.1 Use good communication skills including listening and tact / discretion,
when communicating with customers and colleagues
8.2 Use job-related professional behavior including notation of privacy,
confidentiality and respect for the customer and customers’ property
CompTIA A+ IT Technician Exam 220-602
1.0 Personal Computer Components
1.1 Install, configure, optimize and upgrade personal computer components
1.2 Identify tools, diagnostic procedures and troubleshooting techniques for
personal computer components
1.3 Perform preventive maintenance of personal computer components
2.0 Laptops and Portable Devices
2.1 Identify fundamental principles of using laptops and portable devices
2.2 Install, configure, optimize and upgrade laptops and portable devices
2.3 Use tools, diagnostic procedures and troubleshooting techniques for laptops
and portable devices
3.0 Operating Systems
3.1 Identify the fundamental principles of operating systems
3.2 Install, configure, optimize and upgrade operating systems – references to
upgrading from Windows 95 and NT may be made
3.3 Identify tools, diagnostic procedures and troubleshooting techniques for
operating systems
3.4 Perform preventive maintenance for operating systems
4.0 Printers and Scanners
4.1 Identify the fundamental principles of using printers and scanners
4.2 Install, configure, optimize and upgrade printers and scanners
4.3 Identify tools and diagnostic procedures to troubleshooting printers and
scanners
4.4 Perform preventive maintenance of printers and scanners
5.0 Networks
5.1 Identify the fundamental principles or networks
5.2 Install, configure, optimize and upgrade networks
5.3 Use tools and diagnostic procedures to troubleshoot network problems
5.4 Perform preventive maintenance of networks including securing and
protecting network cabling
6.0 Security
6.1 Identify the fundamentals and principles of security
6.2 Install, configure, upgrade and optimize security 6.3 Identify tool,
diagnostic procedures and troubleshooting techniques for security
6.4 Perform preventive maintenance for security
7.0 Safety and Environmental Issues
7.1 Identify potential hazards and proper safety procedures including power
supply, display devices and environment
8.0 Communication and Professionalism
8.1 Use good communication skills including listening and tact / discretion,
when communicating with customers and colleagues
8.2 Use job-related professional behavior including notation of privacy,
confidentiality and respect for the customer and customers’ property
CompTIA A+ certification (Optional - Depot Technician - Exam
220-604)
Skill Level: Beginner Course Benefits:
CompTIA A+ certification validates the latest skills needed by
today’s computer support professionals. It is an international, vendor-neutral
certification recognized by major hardware and software vendors, distributors and
resellers. CompTIA A+ confirms a technician's ability
to perform tasks such as installation, configuration, diagnosing, preventive
maintenance and basic networking. The exams also cover domains such as
security, safety and environmental issues and communication and professionalism
Who Should Attend?
Depot technician, bench
technician
Course Contents
1.0
Personal Computer Components
1.1 Install, configure, optimize and upgrade personal computer components
• Add, remove and configure systems
1.2 Identify tools, diagnostic procedures and troubleshooting techniques for
personal computer components
1.3 Perform preventive maintenance of personal computer components
2.0 Laptop and Portable Devices
2.1 Identify the fundamental principles of using laptops and portable devices
2.2 Install, configure, optimize and upgrade laptops and portable devices
2.3 Identify tools, diagnostic procedures and troubleshooting techniques for
3.0 Printers and Scanners
3.1 Identify the fundamental principles of using printers and scanners
3.2 Install, configure, optimize and upgrade printers and scanners
3.3 Identify tools, diagnostic methods and troubleshooting procedures for
printers
3.4 Perform preventive maintenance of printer and scanner problems
4.0 Security
4.1 Identify the names, purposes and characteristics of physical security
devices
4.2 Install hardware security
5.0 Safety and Environmental Issues
5.1 Identify potential hazards & proper safety procedures including power
supply
CompTIA A+
certification (Optional - Remote Support Technician - Exam 220-603)
Skill Level: Beginner Course Benefits:
CompTIA A+ certification validates the latest skills needed by
today’s computer support professionals. It is an international, vendor-neutral
certification recognized by major hardware and software vendors, distributors
and resellers. CompTIA A+ confirms a technician's
ability to perform tasks such as installation, configuration, diagnosing,
preventive maintenance and basic networking. The exams also cover domains such
as security, safety and environmental issues and communication and
professionalism
Who Should Attend?
Remote support technician,
help desk technician, call center technician, specialist, representative
Course Contents
CompTIA A+ Remote Support Technician ( Exam 220-603 )
1.0 Personal Computer Components
1.1 Install, configure, optimize, and upgrade personal computer components
1.2 Identify tools, diagnostic procedures, and troubleshooting techniques for
personal computer components
1.3 Perform preventive maintenance on personal computer components
2.0 Operating Systems
2.1 Identify the fundamental principles of using operating systems
2.2 Install, configure, optimize and upgrade operating systems
2.3 Identify tools, diagnostic procedures and troubleshooting techniques for
operating systems.
2.4 Perform preventive maintenance for operating systems
3.0 Printers and Scanners
3.1 Identify the fundamental principles of using printers and scanners
3.2 Install, configure, optimize and upgrade printers and scanners
3.3 Identify tools, diagnostic procedures and troubleshooting techniques for
printers and scanners
4.0 Networks
4.1 Identify the fundamental principles of networks
4.2 Install, configure, optimize and upgrade networks
4.3 Identify tools, diagnostic procedures and troubleshooting techniques for
networks
5.0 Security
5.1 Identify the fundamental principles of security
5.2 Install, configure, optimizing and upgrade security
5.3 Identify tools, diagnostic procedures and troubleshooting techniques for
security issues
5.4 Perform preventive maintenance for security
6.0 Communication and Professionalism
6.1 Use good communication skills, including listening and tact / discretion,
when communicating with customers and colleagues
6.2 Use job-related professional behavior including notation of privacy,
confidentiality and respect for the customer and customers’ property
